Privacy Complaints Policy

Purpose

Blink Lettering is committed to protecting personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how privacy-related complaints are handled.

Scope

This policy applies to all complaints relating to the collection, use, storage, disclosure, retention, security or deletion of personal data processed by Blink Lettering.

How Complaints Can Be Made

Complaints may be submitted by:

  • Email

  • Telephone

  • Letter

  • Website contact form

Complaint Handling Procedure

Stage 1: Acknowledgement

All complaints will be acknowledged within 5 working days.

Stage 2: Investigation

The complaint will be reviewed by the person responsible for data protection within the business.

The investigation may include:

  • Reviewing relevant records

  • Speaking to staff members involved

  • Reviewing policies and procedures

  • Contacting the complainant for further information if required

Stage 3: Response

A written response will normally be provided within 30 calendar days.

Where additional time is required due to complexity, the complainant will be informed of the reason for the delay and provided with an updated timescale.

Stage 4: Corrective Action

Where appropriate, Blink Lettering will:

  • Correct inaccurate information

  • Update records

  • Amend procedures

  • Provide additional staff training

  • Implement measures to prevent recurrence

Escalation

If a complainant remains dissatisfied after receiving our response, they may contact the Information Commissioner's Office (ICO):

Website: https://ico.org.uk
Telephone: 0303 123 1113

Review

This policy will be reviewed annually or sooner if there are significant changes to data protection legislation or business operations.

Version: 1.0
Review Date: 22.06.26