Privacy Policy

Introduction

Blink Lettering is committed to protecting your privacy and ensuring that your personal information is handled securely, fairly and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, purchase products or services, or otherwise interact with our business.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

For the purposes of UK GDPR and the Data Protection Act 2018, Emily Withers trading as Blink Lettering is the Data Controller responsible for the personal information collected and processed through this website and during the provision of our services.

Contact Details

Emily Withers t/a Blink Lettering

Email: hello@blinklettering.co.uk

Telephone: (+44) 07515 261988

Website: www.blinklettering.co.uk

Information We Collect

Depending on how you interact with us, we may collect and process the following personal information:

Name
Email address
Telephone number
Delivery address (where required)
Order and transaction information
Communications and correspondence
Information submitted through website forms
Social media messages and enquiries
Technical information relating to website usage, including IP address, browser type and device information

We do not store payment card details.

How We Collect Your Information

We collect personal information when you:

Place an order
Request a quote
Contact us by email, telephone or social media
Submit an enquiry through our website
Subscribe to marketing communications
Interact with our website

Some information may also be collected automatically through cookies and similar technologies.

How We Use Your Information

We use personal information to:

Respond to enquiries
Process and fulfil orders
Provide products and services
Manage customer relationships
Send service-related communications
Improve our website and customer experience
Maintain business records
Meet legal and regulatory obligations
Send marketing communications where appropriate

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

Contract

Where processing is necessary to fulfil an order or provide requested services.

Legal Obligation

Where processing is necessary to comply with legal or regulatory requirements.

Legitimate Interests

Where processing is necessary for our legitimate business interests, provided these interests do not override your rights and freedoms.

Consent

Where you have given clear consent for a specific purpose, such as receiving marketing communications.

You may withdraw consent at any time.

Marketing Communications

Where you have consented to receive marketing communications, we may send updates, offers, news and information relevant to our products and services.

You can unsubscribe from marketing communications at any time by:

Clicking the unsubscribe link in marketing emails
Contacting us directly using the details above

Sharing Your Information

We do not sell, rent or trade personal information.

We may share information with trusted third-party providers who help us operate our business, including:

Website hosting providers
Email and marketing platforms
Payment processors
Delivery and courier services
IT support providers
Professional advisers such as accountants or legal advisers

All third parties are required to process personal data securely and in accordance with applicable data protection laws.

International Transfers

Where personal data is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place in accordance with UK GDPR requirements.

Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, loss, misuse or alteration.

Our website uses HTTPS and SSL encryption to help protect information transmitted online.

While no method of transmission or storage can be guaranteed to be completely secure, we take reasonable steps to protect personal information.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting and business requirements.

When information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK GDPR, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information in certain circumstances
Request restriction of processing
Object to processing based on legitimate interests
Request transfer of your personal information to another organisation
Withdraw consent where processing relies on consent
Lodge a complaint with the Information Commissioner's Office (ICO)

Requests relating to your rights should be submitted using the contact details provided in this policy.

Cookies

Our website uses cookies and similar technologies to improve user experience, understand website performance and support website functionality.

Cookies are small files stored on your device when you visit a website.

We may use cookies to:

Remember preferences
Improve website functionality
Analyse website usage
Support marketing activities where applicable

You can manage cookie preferences through your browser settings.

Please note that disabling cookies may affect the functionality of the website.

Google Analytics

We use Google Analytics to help us understand how visitors use our website.

Google Analytics collects information about website usage, including pages viewed and visitor behaviour. This information helps us improve our website and services.

For more information, please refer to Google's Privacy Policy.

Social Media

We maintain official social media profiles and may interact with customers through these channels.

Any interactions through social media platforms are also subject to the privacy policies of those platforms.

We recommend reviewing the privacy policies of any social media services you use.

External Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any websites they visit.

Children's Privacy

Our website and services are not specifically directed towards children.

We do not knowingly collect personal information from children without appropriate parental consent where required.

Privacy Complaints

Blink Lettering takes privacy concerns seriously.

If you have concerns about how we collect, use, store or protect your personal information, please contact us in the first instance so that we can investigate and attempt to resolve the matter.

We aim to acknowledge privacy complaints within 5 working days and normally provide a full response within 30 calendar days.

If you remain dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office (ICO)

Website: https://ico.org.uk

Telephone: 0303 123 1113

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or would like to make a privacy complaint, please contact: